Please be aware that Sedgemoor District Council have had reports of a company who are texting messages to members of the public, stating a refund is pending for council tax.
They ask residents to follow the link provided to claim their refund. The welcome screen looks very similar to the existing Universal Credit client home screen page and may deceive members of the public should they receive the text. The first screen asks customers to confirm their details, followed by the second screen asking for members of the public to enter their bank account details.
SDC would never ask for personal details by text.
Council Tax bands are set by the Valuation Office Agency and can only be changed under certain conditions. Details can be found at www.gov.uk/council-tax-appeals. If you think your band is wrong, contact the Valuation Office Agency – you will not be charged for the service.
If you are struggling to pay your Council Tax bill and need help, speak with a member of the Council Tax Team who will be able to offer help and advice on 0300 303 7801.
If you have given over personal details, they would advise you to call the Police straight away on 101 and report the matter as an identity theft scam. The Police will also direct you to the Action Fraud helpline on 0300 123 2040.